Customers must report any damaged, defective, incorrect or incomplete product to MeraGift.com within 48 hours of delivery.

Return requests received after 48 hours from the date of delivery may not be accepted, except where otherwise required under applicable law.

A product may be eligible for return, replacement or refund in the following situations:

• The product received is physically damaged or broken.
• The product is defective or not functioning as intended.
• You have received a product different from the product ordered.
• The product received is materially different from the description displayed on the product detail page.
• Important parts, components or accessories are missing from the package.
• The product has been damaged during transportation.

To help us verify and process your request, customers may be required to provide clear photographs and/or an unboxing video showing the product, packaging, shipping label and the reported damage or problem.

We strongly recommend recording an unboxing video while opening the package, especially for fragile products, photo frames, glass items, personalised products, decorative items and high-value products.

A return, replacement or refund request may be approved only when the applicable conditions are satisfied.

• The return request is submitted within the applicable return period.
• The product has not been damaged, altered, misused or modified after delivery.
• The returned product is the same product originally supplied by MeraGift.com.
• The product is returned with its original packaging wherever reasonably possible.
• All accessories, parts, manuals, tags, warranty cards and other items originally supplied with the product are returned.
• The product successfully passes our return verification process.

Certain products may not be eligible for return unless they are received damaged, defective or incorrect.

• Products specifically marked as Non-Returnable on the product page.
• Personalised, customised or made-to-order products.
• Custom photo frames and personalised photo gifts.
• Products manufactured using photographs, names, text, messages or designs supplied by the customer.
• Products manufactured or altered according to customer-provided specifications.
• Products damaged because of improper use, handling or installation after delivery.
• Products that are returned without important accessories, components or parts originally supplied with them.
• Products showing signs of intentional damage, modification or excessive use.

Returns may not be accepted for change of mind or buyer's remorse, including situations where the customer has ordered the wrong size, colour, model, design, quantity or product.

Such returns will only be considered if the particular product is specifically shown as eligible for this type of return.

Refunds for prepaid orders will normally be processed to the original payment method used while placing the order.

For Cash on Delivery orders, customers may be requested to provide appropriate bank account or other payment details required to process the refund.

After MeraGift.com initiates the refund, the time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway or payment service provider.

Where return pickup service is available, MeraGift.com may arrange collection of the eligible product from the delivery address.

In locations where return pickup is unavailable, the customer may be requested to return the product through a reliable courier service to the return address provided by our customer support team.

Please do not send any product back without first contacting MeraGift.com and receiving return instructions.

MeraGift.com may verify the reported damage, defect or incorrect item before approving a replacement or refund.

Our team may contact you for additional photographs, videos, order information or other reasonable information required to verify and process the request.

If you receive an incorrect product or your shipment is missing an item, please contact us within 48 hours of delivery with your order number and supporting photographs or video.

Once the issue has been verified, MeraGift.com will arrange an appropriate resolution.

An order may be cancelled before it has been packed, personalised, manufactured or dispatched, depending on the current status of the order.

Once a personalised or customised product has entered production, cancellation may not be possible.

Once an order has been shipped, cancellation may also not be possible. Customers may contact our support team to check the current status of their order.

Personalised and customised products are prepared specifically according to photographs, names, text, messages, sizes or other specifications supplied by the customer.

Therefore, personalised products generally cannot be returned due to change of mind, incorrect information supplied by the customer or dissatisfaction with a specification that was submitted or approved by the customer.

However, if MeraGift.com makes an error in personalisation, or the personalised product is delivered damaged or defective, please report the issue within 48 hours of delivery.

When contacting MeraGift.com regarding a return, replacement or refund, please provide the following information:

• Order ID / Order Number
• Customer Name
• Registered Mobile Number or Email Address
• Product Name
• Reason for the Return Request
• Clear Photographs of the Product and Packaging
• Unboxing Video, where available or requested

Our customer support team will review your request and provide further instructions regarding pickup, replacement or refund.