You can usually track your order using the tracking information shared after dispatch.

• Check the SMS, email or WhatsApp message received after your order is dispatched.
• Look for your AWB Number / Tracking Number.
• Open the tracking link provided with the shipment notification.
• You may also visit the respective courier company's tracking page and enter the AWB or tracking number.
• If you are unable to locate the tracking information, contact the MeraGift customer support team with your Order ID.

Tracking information may not become active immediately after the order is marked as dispatched.

After the courier company receives and scans the package at its facility, the tracking status is generally updated in the courier system.

In some cases, it may take several hours for the first tracking update to appear after shipment information has been generated.

Orders may be shipped through an e-commerce logistics platform such as Shiprocket and available courier partners.

Courier companies may include:

• Ecom Express
• Blue Dart
• FedEx
• Delhivery
• Shadowfax
• Xpressbees
• Ekart
• Other available courier partners depending on serviceability

Delivery time depends on the product, destination PIN code, courier company and serviceability.

Many MeraGift products display an estimated delivery period on their product page. Customers should check the estimated delivery information shown while placing the order.

Domestic orders are generally expected to be delivered within the estimated timeline provided after dispatch, subject to courier and location conditions.

Sometimes courier tracking may remain unchanged for a short period even though the shipment is still moving through the logistics network.

Tracking updates may be delayed because of:

• Late scanning at a courier facility
• Shipment movement between courier hubs
• Weekend or public holiday operations
• Weather or transportation delays
• Remote delivery locations
• Courier system or technical delays

If your shipment has not shown any meaningful tracking update for an extended period, please contact our customer support team.

If the tracking status shows Delivered but you have not received the package, first check with family members, reception, security personnel or neighbours who may have accepted the shipment on your behalf.

If the package still cannot be located, contact MeraGift.com as soon as possible with your Order ID and tracking number so that we can review the delivery information with the courier partner.

Delivery may fail if the customer is unavailable, the registered mobile number cannot be reached, access to the delivery location is restricted or the address provided is incomplete or incorrect.

Depending on the courier company, another delivery attempt may be made. Customers should monitor courier calls and tracking updates during the expected delivery period.

Customers should verify their shipping address carefully before confirming an order.

If you notice an incorrect address before the order is dispatched, please contact MeraGift.com immediately. We will try to update the address where possible.

Once an order has already been handed over to the courier company, changing the delivery address may not always be possible.

Delivery timelines are estimates and may occasionally be affected by courier delays, weather, festivals, public holidays, operational issues, local restrictions or circumstances beyond our reasonable control.

If a domestic shipment remains undelivered for an unusually long period after dispatch, please contact us so that we can check the shipment status with the courier partner.

International shipments may be sent through DHL, Aramex or another suitable international courier partner.

Once the international shipment is dispatched, customers may receive an international tracking number that can be used on the relevant courier company's tracking system.

International shipment updates may occasionally remain unchanged while a package is undergoing customs clearance.